Offer to Conclude an Agreement for the Purchase and Sale of Products at the FABERLIC Online Store, Valid from 03/12/2024

       This offer is the Company’s offer to Buyers to enter into an agreement (hereinafter referred to as the Agreement) for the purchase and sale of Goods on the terms set out below.

The Buyer accepts the Company's offer by pre-paying in full for the Products in respect of which the Agreement is concluded, which entails the conclusion of an Agreement between the Company and the Buyer in accordance with clause 3 of Art. 438 of the Civil Code of the Russian Federation.

         The current version of the offer is posted on the FABERLIC online store (www.faberlic.com) at the Public offer tab. The company reserves the right to make changes to the offer, and therefore, the Buyer shall monitor changes to the offer posted at the FABERLIC online store. In case of changes to the terms of the offer, the Company shall place a corresponding notice and the amended text of the offer at the FABERLIC online store no later than 7 (seven) calendar days before the date of their entry into force. The terms of the updated offer apply to Products ordered and paid for after the updated version of the offer comes into force.

1. Basic definitions

Buyer is an individual who intends to buy the Product and has placed an Order at the online store, for which he has provided information about himself to the Company (last name, first name, patronymic, email address, phone number, etc.), which can be used to place Orders multiple times.

Company - FABERLIC Joint Stock Company. Legal address: 4 Nikopolskaya Str., 117403 Moscow, OGRN (Primary State Registration Number) 1025000507399.

Online store, Website - a site on the Internet where any Buyer can familiarize himself with the Products sold by the Company, its description and prices, select a specific Product, method of payment and delivery of the Product, and place an Order. The online store is located on the Internet at www.faberlic.com, owned and administered by JSC FABERLIC.

Products are an object of purchase and sale, not seized and not limited in civil circulation and presented for sale in the online store by posting in the appropriate section of the online store. The subject of purchase and sale can only be Products marked at the online store as Products with the status “available”.

Order - a Buyer’s order placed by the Buyer at the online store and confirmed by the Company for the purchase and delivery of the Product to the address chosen by the Buyer.

CP – a point for receiving and issuing Orders, the owner of which is the Company’s agent, with whom the Company has entered into an agency agreement. Information about CP is posted on the Company’s website faberlic.com.

2. Subject of the Agreement. General provisions

2.1. In accordance with the terms of this Agreement, the Company shall sell to the Buyer, and the Buyer shall pay for and accept the Product ordered at the online store.

2.2. Each Party guarantees to the other Party that it has the necessary legal capacity and capacity, as well as all rights and powers necessary and sufficient to conclude and execute the Agreement.

3. Registration at the online store

3.1. To place an Order, the Buyer must register at the online store (provide information about himself necessary for the Parties to fulfill the Agreement).

3.2. When registering at the online store, the Buyer is responsible for the accuracy and correctness of the information provided during registration.

3.3. When registering, the Buyer provides the following information:

3.3.1. Locality (select from the list)   

3.3.2. Surname

3.3.3. Name

3.3.4. Patronymics (optionally)

3.3.5. Gender

3.3.6. E-mail

3.3.7. Cell Phone

3.3.8. Date of Birth

3.4. After entering the data to confirm it to the mobile phone number specified in clause 3.3. of the Agreement, the Buyer is sent a registration confirmation letter with a key (password), verification code and registration number. The login is the registration number, the key (password) is any symbols (Latin letters and/or numbers) of at least six characters.

       Individual identification of the Buyer allows you to avoid unauthorized actions by third parties on behalf of the Buyer. The buyer is solely responsible for all possible negative consequences in the event of transfer of the login and key (password) to third parties.

3.5. The login and key (password) enable the Buyer to use their personal account at the online store, including: placing Orders, paying for Products, etc. The login and key (password) can be used to place Orders multiple times.

3.6. Registration of the Buyer on the Site, as well as the conclusion of this Agreement, is possible when the Buyer reaches the age of 14 years. A minor Buyer aged 14 to 18 years old shall provide the consent of their parent/legal representative to the processing of their personal data specified in clause 3.3. of the Agreement The form of such consent, as well as the procedure for providing it to the Company, are posted on the Website at the Rules for registering new consultants tab. A Buyer can also contact the Company to obtain a consent form at the Feedback tab on the Site.

3.7. When visiting the Site for the first time and in order to be able to further use the Site and register on the Site, the Buyer must agree to the processing of Cookies in the manner proposed to them on the Site.

4. Order execution and deadlines

4.1. When placing an Order, the Buyer fills out the Order form for the Product at the online store and approves the Order (the Approve Order function in the personal profile at the online store). The Order is considered confirmed by the Company after the Order is assigned the status “approved” in the Buyer’s personal profile and the Company assigns an individual number to the Order. The individual Order number is indicated in the Buyer’s personal profile at the online store.

4.2. The Buyer has the right to change the composition of the Order before it is received for assembly (the Edit Order function in the personal profile at the online store).

4.3. When the Products are delivered to the CP, which, on behalf of the Company, issues the Products to the Buyer, the Buyer is notified by a text message about the arrival of the Products at the CP.

4.4. When delivering the Products with the help of third parties (courier service, Russian Post JSC, etc.), the Buyer is notified of the arrival of the Order by such third parties.

4.5. If at the time of placing an Order the required Product is not available, the Buyer can order the Product using the Auto Order function. The Company will notify the Buyer about the availability of the Product in the personal profile as soon as the Product is in stock. The list of Products available for auto order is determined at the discretion of the Company.

5. Product Delivery

5.1. The delivery time for the Product is indicated at the online store and depends on the delivery method. The Company will make every effort to comply with the delivery date and time specified in the relevant Order, however, delays in delivery may occur due to unforeseen circumstances that are not the fault of the Company. The time and date of delivery of the Order to the Buyer depend on the region of delivery and the time required to process the Order.

5.2. The risk of accidental destruction or damage to the Products passes to the Buyer upon receipt of the Products.

5.3. Delivery of the Products is carried out in the following ways:

5.3.1. Delivery of the Products to the location chosen by the Buyer when placing an Order;
5.3.2. Addressed delivery of the Products using a courier service to the address specified when placing an Order

5.3.3. Delivery of the Products by Russian Post JSC to the post office selected by the Buyer when placing an Order

5.3.4. Delivery of the Products to a partner point for issuing orders (postamates and pick-up points of SDEK, 5POST, Russian Post, etc.) selected by the Buyer when placing an Order (hereinafter referred to as the CP).

5.4. Receipt of Products at CP:

5.4.1. If there are no complaints about the individual packaging of the Products at the time of receipt of the Products, the Buyer checks the Order and confirms with their signature in the List of Orders that they have received the Products and have no complaints regarding the assortment, quantity, appearance, configuration of the Products, or the conformity of the received Products with the ordered ones

5.4.2. If the Buyer has a complaint about the packaging of the Products, the person transferring the Products to the Buyer does not transfer the Goods to the Buyer, but offers to open the packaging and inspect the Products. If, during inspection of the Products, inconsistencies in the Goods are revealed (defects, shortfalls, etc.), then the person transferring the Products to the Buyer and the Buyer draw up a report on the identified inconsistencies. As a result, the Buyer may pick up the Product or refuse to receive it. The quantity of Products accepted by the Buyer is indicated in such an act;

5.4.3. The Buyer confirms with their signature in the Order List that they have no complaints about the appearance, quantity, quality (obvious defects) and completeness of the Products. After acceptance of the Products by the Buyer, the Company does not accept claims regarding the appearance, quantity, quality (obvious defects) and completeness of the Products;

5.4.4. Upon receipt of the Products, the Buyer informs the person issuing the Order with the individual Order number and presents a passport (or other document certifying the identity of a person in the territory of the Russian Federation) or only presents a passport (or other document certifying the identity of a person in the territory of the Russian Federation).

       The Buyer has the right to communicate the individual Order number to any person at their discretion, and this person has the right to receive an Order for CP by informing the person issuing the Order, the individual Order number and presenting their passport (or other identification document of a person in the territory of the Russian Federation) and a copy of the Buyer’s passport ( or other document identifying the Buyer in the territory of the Russian Federation).

       In order to avoid cases of fraud, as well as to fulfill the Company’s obligations to issue the Order to the Buyer, the person receiving the Order for CP indicates their last name, first name and patronymic, as well as details of the provided identification document in the List of Orders. The Company guarantees the confidentiality and protection of personal information of the person receiving the Order.

       The Buyer expresses their consent to the processing by the Company and CP of the personal data specified in this paragraph (both their own and the person receiving the Order, i.e. the Buyer guarantees that the person receiving the Order for CP on behalf of the Buyer has provided such consent) on the same the conditions under which the Buyer provided their consent to the Company for the processing of personal data specified by the Buyer when registering at the online store.

5.4.5. The order is stored at the CP for 10 (ten) calendar days, starting from the day following its delivery by the Company to the CP, and then, if it has not been paid for and claimed by the Buyer, it is blocked for issue and returned to the Company.

5.4.6. The paid Order is stored at the CP for 30 (thirty) calendar days, starting from the day following its delivery by the Company to the CP, and then, if it is not claimed by the Buyer, it is blocked for issue and returned to the Company.

5.5. Receipt of the Goods from the courier service and JSC Russian Post through CP is carried out in accordance with the rules of the relevant organizations.

5.6. Ownership of the Products passes from the Company to the Buyer from the moment the Buyer receives the Products.

5.7. Pickup of the Products is possible at the address: 1/10 Logisticheskaya st., Domodedovo, Moscow region, on Fridays from 14 to 15 hours. The Buyer can place an Order on a pickup basis by contacting a representative of the Company (via the Feedback function at the online store).

       The Company notifies the Buyer about the readiness of the Products for delivery by a text message and/or message in the personal profile.

6. Price and payment for the Products

6.1. The price of the Product is indicated next to the specific name of the Product at the online store.

6.2. The price of the Product at the online store may be changed by the Company unilaterally. In this case, the price for the Products in the Order placed (approved) by the Buyer is not subject to change, except in cases where the Buyer, after approving the Order, changes the composition of the Order (editing the Order is possible before it is received for assembly) - in this case, the prices valid for moment of approval of the edited Order.

6.3. Payment for the Order by the Buyer is carried out within the terms and methods specified at the online store by prepayment, as well as in the cases specified on the Site - upon receipt of the Order from the courier service.

6.4. In cases where the laws of the Russian Federation provides for the issuance of a cash or sales receipt to the Buyer, such obligation is recognized as fulfilled also when a cash or sales receipt is sent to the Buyer using electronic and other technical means.

6.5. In the event of a discrepancy between the price of the Product in the printed FABERLIC catalog and the price of the Product indicated on the Site, the price indicated on the Site is applied.

7. Return of Products

7.1. Return of Products of Good Quality:

7.1.1. Return of Products of proper quality is possible no later than 14 (fourteen) calendar days (and for DENAS Goods no later than 7 (seven) calendar days) from the date of receipt of the Products by the Buyer by filling out an application for a refund, provided that the said Products have not been used, its consumer properties and presentation are preserved (seals, factory labels are not broken, all protective elements of opening the package are not damaged, such as outer cellophane packaging, protective membrane, etc.), and also - if the Buyer has a document confirming the purchase of the Products (cash receipt, or sales receipt );

7.1.2. If the Products are received by the Buyer at a CP, then the Products are returned to the CP at which the Product was received or through Russian Post JSC;

7.1.3. If the Products are received by the Buyer from a courier service or from JSC Russian Post, then the return of the Products is carried out through JSC Russian Post;

7.1.4. If the Goods are received by the Buyer through PCP, then the Products are returned through Russian Post JSC;

7.1.5. The Company returns to the Buyer the amount of money paid for the returned Products no later than 10 (ten) calendar days from the date the Buyer submits the corresponding request: transfer of the Products to the Seller, an application for a refund and a receipt.

7.2. Returning Products of inadequate quality:

7.2.1. If defects are detected in the Product, if they were not specified by the Company, the Buyer, at their own discretion, has the right to refuse to fulfill the Agreement and demand a refund of the amount paid for the Product. In this case, the Buyer must return the Product with defects to the Company;

7.2.2. The Company is responsible for defects in the Products for which there is no warranty period, if the Buyer proves that they arose before the transfer of the Products to the Buyer or for reasons that arose before that moment;

7.2.3. The Buyer has the right to make claims against the Company regarding defects in the Product if they are discovered during the warranty period or expiration date.

       All Products for which no expiration date has been established have a warranty period of 30 (thirty) calendar days from the date of receipt of the Product by the Buyer.
7.2.4. The Buyer's demands for a proportionate reduction in the purchase price of the Products, reimbursement of costs for correcting defects in the Products by the Buyer or a third party, and return of the amount of money paid for the Products are subject to satisfaction by the Company within 10 (ten) calendar days from the date of presentation of the corresponding demand: transfer of the Products to the Seller, an application for the return of funds and a receipt, as well as in cases established by the laws of the Russian Federation, documents confirming the defects of the Products;

7.2.5. If the Products are received by the Buyer at the CP, then the return of the Products is carried out by the Buyer at the CP where the Product was received or through Russian Post JSC;

7.2.6. If the Products are received by the Buyer through JSC Russian Post or PCP, then the return of the Products is carried out through JSC Russian Post.

7.3. The Seller will not accept returned Products without an application for a refund, as well as in cases of improper completion of such an application (indicating inaccurate or incomplete information in it). The refund application form can be downloaded from www.faberlic.com.

     When returning the Products to the CP, the CP employee will check the legality of the return (compliance with deadlines, the condition of the Products at the time of return, the correctness of the return application, etc.) after which they will accept the Products, and then create a Claim document in the CP account, on www faberlic.com.

     The document confirming the return of the Products to the CP is an application for a refund (done in two copies, one copy is given to the CP, the second remains with the Buyer, on the second copy the CP employee makes a note about acceptance of the returned Products), which the Buyer must keep as at least until you receive money for the returned Products.

     Documents confirming the return of the Products through Russian Post JSC are documents (receipts, etc.) issued by Russian Post JSC, which the Buyer must keep at least until the receipt of funds for the returned Products.

7.4. Considering that the Buyer, upon receipt of the Products at the CP, checks the quantity, appearance, obvious defects and configuration of the Products, then after the Buyer receives the Products, the reason for returning the Products received by them at the CP can only be hidden manufacturing defects of the Goods that could not be detected during the process inspection of the Products.

7.5. Cost of returning the Product.

     Returning low-quality Products through CP is free for the Buyer.
     Return of quality goods through PV - the Company returns to the Buyer the money paid for the Goods minus the cost of delivery of the Goods by the Company to the Buyer.
     Returning quality Products through Russian Post JSC is always a paid service; the cost of return is determined according to the tariffs of Russian Post JSC (you can view the tariffs on www.faberlic.com on the page Methods of returning high-quality and low-quality products). When returning a quality Product through Russian Post JSC, the Seller returns to the Buyer the money paid for the Product minus the cost of delivery of the Product by the Company to the Buyer.

     The return of low-quality Products (or mismatched) through Russian Post JSC is paid by the Buyer, but the Company will compensate for the Buyer's postal expenses.  

     To receive compensation for postage costs, you must save the receipt for payment of postage costs and report them at the Feedback tab on www.faberlic.com with a photo or scanned copy of the receipt attached. Money for postage will be returned within 10 (ten) calendar days from the date the Company receives a photo or scanned copy of the receipt, in the same way as money for the returned Goods.

     When returning the Product through Russian Post JSC, it must be sent to the address of the Company's regional distribution center (RRC) from which the Order was shipped for further delivery of the Order to the Buyer (information with RRC addresses is posted on www.faberlic.com, Returns tab ).

7.6. The costs of returning the amount paid by the Buyer in accordance with the Agreement for Products of inadequate quality are borne by the Company. The costs of returning the amount paid by the Buyer in accordance with the Agreement for Goods of proper quality shall be borne by the Buyer.

7.7. Date of return of the Products.

     When returning the Products to the CP, the return date is considered to be the date of transfer of the Products to the CP.

     When returning the Products through Russian Post JSC, the date of return is considered to be the date of receipt of the Products at the Company's warehouse and a duly completed application for return, with documents attached to it in cases established by the laws of the Russian Federation confirming the inadequate quality of the Products.

7.8. The Company has the right to change or establish additional conditions for the return of any Product by making changes/additions to this Agreement or by posting them at the online store (for example, at the Consultants tab, at the Return of Products tab, etc.) .

8. Liability

8.1. The Company is not responsible for damage caused to the Buyer due to improper use of the Product purchased at the online store.

8.2. The Buyer bears full responsibility for the accuracy of the information specified during registration at the online store, as well as for the proper acceptance and payment of the Products.

8.3. The Parties are released from liability for complete or partial failure to fulfill their obligations if such failure was the result of force majeure circumstances that arose after the Parties entered into the Agreement as a result of extraordinary events that the Parties could not foresee and prevent by reasonable measures.

8.4. In other cases of non-fulfillment or improper fulfillment of their obligations, the Parties are liable in accordance with the laws of the Russian Federation.

9. Personal Data

9.1. The operator of personal data is the Company, the address of the Company (personal data operator) is indicated in Section 11. Company details of this Agreement.

9.2. Upon registration, the Buyer consents to the processing of the personal data specified in clause 3.3 of the Agreement on the terms of this section of the Agreement and the Company Policy for the processing of personal data posted on the Site.

       Also, during registration, the Buyer has the right to consent to receive notifications about promotions and special offers to the mobile phone number and email address of the Buyer specified during registration.

       Consent, respectively, to the processing of personal data and to receive information about promotions and special offers is provided by the Buyer checking the appropriate boxes in the registration form and clicking the Register button when registering the Buyer on the Site.

9.3. The specified consents are provided by the Buyer solely for the purpose of facilitating the Buyer’s acquisition and sale of the Products, receiving appropriate discounts on the purchased Products, gifts from the Company and as agreed with the Buyer.

9.4. Personal data of Buyers may be processed by the Company only for the execution of the Agreement. In case of termination of the Agreement, the Company has to delete information/destroy documents containing personal data of the Buyer within the period established by the law. When processing Buyers’ personal data, the Company is guided by the requirements of the laws of the Russian Federation governing the processing of personal data, the Company’s Policy on the processing of personal data and other documents on personal data posted on the Site.

9.5. The processing of personal data by the Company means an action (operation) or a set of actions (operations) with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, blocking, deletion, destruction of personal data.

9.6. In some cases, in order to participate in the Company’s promotions, additional personal data of the Buyer may be required. The buyer who wishes to participate in such promotions independently enters the necessary data about themselves in their personal profile on the Site.  

9.7. The Buyer has the right to send the Company a request to clarify their personal data, request blocking or destruction if the personal data is incomplete, outdated, or inaccurate.

9.8. The Company takes necessary and sufficient organizational and technical measures to protect the Buyer’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other unlawful actions of third parties.

9.9. Buyers may withdraw their consent to the Company’s use of their personal data in the manner provided for in clause 5. Article 21 of Federal Law No. 152-FZ On Personal Data dated July 27, 2006, as well as consent to receive notifications about promotions and special offers by sending a corresponding notification to the email address This e-mail address is being protected from spam. You need JavaScript enabled to view it "> This e-mail address is being protected from spam. You need JavaScript enabled to view it or by submitting a request at the Feedback tab in your personal profile on the Site.

9.10. If the Buyer or his representative withdraws consent to the processing of the Buyer’s personal data, the Company has the right to continue processing personal data without their consent if there are grounds specified in paragraphs 2-11 of part 1 of Article 6 of Federal Law No. 152-FZ On Personal Data dated July 27. 2006

9.11. The validity period of the Buyer's consent to the processing of personal data, as well as consent to receive notifications about promotions and special offers, is limited to the validity period of this Agreement.

10. Miscellaneous

10.1. The Buyer guarantees that all the terms of this Agreement are clear to them, and they accept them unconditionally and in full.

10.2. The Parties will strive to resolve all arising disputes through negotiations. If an agreement is not reached, the dispute will be referred to court in accordance with the laws of the Russian Federation.

10.3. The invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.

10.4. This Agreement comes into force for the Parties from the moment the Buyer registers on the Site.

       This Agreement is terminated when the Buyer withdraws consent to the processing of personal data, based on a written application from the Buyer submitted through the Buyer’s personal profile on the Site, as well as in other cases established by the Agreement and (or) the laws of the Russian Federation.

       If at the time of termination of the Agreement the Parties (at least one) still have unfulfilled obligations assumed under the Agreement, then the Agreement is terminated only after the fulfillment of all such obligations.

10.5. The provisions of the Civil Code of the Russian Federation, the Federal Law On the Protection of Consumer Rights, the Rules for the Sale of Goods under a Retail Sales Agreement and other legal acts adopted in accordance with them apply to the relations of the Parties.

10.6. If the terms of the Agreement contradict or at some point begin to contradict the requirements of the laws of the Russian Federation, then the laws of the Russian Federation shall apply to the relations of the Parties.

10.7. In all other respects that are not expressly stated in the Agreement, the laws of the Russian Federation apply to the relations of the Parties.

11. Company Details

Joint Stock Company Faberlic (JSC FABERLIC)
Legal Address: 4 Nikopolskaya Str., 117403, Moscow,
Location: 4 Nikopolskaya Str., 117403, Moscow,
INN (Taxpayer Identification Number: 5001026970,
KPP (Tax Registration Reason Code: 660850001,
OGRN (Primary State Registration Number) 1025000507399,
OKPO (All-Russia Nomenclature of Businesses and Organizations) 48781886,
settlement account 40702810938110110069
PJSC Sberbank
correspondent account 30101810400000000225,
BIC 044525225
Phone: (495) 788-85-28

Executive body: CEO K.S. Barmashov