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Delivery terms and cost
Delivery
We strive to make the purchasing process as convenient and enjoyable as possible. Faberlic cooperates with various logistics companies, so you can always choose the delivery that suits you.
Order delivery period varies from 2 to 7 days, depending on the distance of your region from the shipping warehouse.
When receiving an order be sure to check the compliance of all items on the invoice: quantity of goods and completeness (if the products are sold in sets).
FABERLIC COLLECTION POINTS
Faberlic Collection Points are official branches and representatives of the company, where you can: quickly and easily register, find out about current promotions, receive orders and advice about the product, and also solve issues related to returning products.
Delivery period: from 2 to 7 days
Order shelf life: 10 days
DELIVERY COSTS
Order amount in catalog prices
0 - 1999 ₽
2,000 rubles and more
Delivery
costs,
1st area
costs,
1st area
99 ₽
149 ₽
Learn more 
Delivery
costs,
2nd area
costs,
2nd area
149 ₽
249 ₽
Learn more
Delivery
costs,
3rd area
costs,
3rd area
249 ₽
449 ₽
Learn more
Delivery
costs,
4th area
costs,
4th area
449 ₽
799 ₽
Learn more
Learn more
HOW TO TRACK YOUR ORDER
Expect a text message with delivery information.
In order not to miss important information, confirm your consent to receive notifications during registration on the site or at the Personal Data / Contacts tab, which is located in your Personal profile, after registration.
PLEASE NOTE
If an item is out of stock when you place an order, the Auto-Order feature is used. You can read more about creating an Auto-Order here >>
To get your order, you must provide its number and present an identification document. Please note that in case of frequent returns (three or more), Ship Only Paid Orders setting may be enabled. The order can be received by another person upon presentation of:
- individual order number; - identification document of the Recipient; - scan/copy of the Consultant’s identity document.
5POST, COLLECTION POINTS AND POSTAL ATMs IN PYATEROCHKA OR PEREKRYOSTOK DEPARTMENTS
Please note that during the busy pre-New Year period, delivery time to 5POST parcel terminals/collection points may be extended. Please plan your order delivery in advance.
Delivery time: up to 5 days
Order shelf life: 7 days
Branch addresses: Moscow, Moscow region, St. Petersburg
DELIVERY COSTS
General rules for all delivery zones
-
fixed cost for every full or partial 5 kg of the estimated weight of goods in the order, regardless of the region and delivery zone.
-
The total order amount (in catalog prices) does not affect the delivery cost.
-
Maximum order weight: 14 kg.
THE ORDER IS SENT FOR ASSEMBLY AND DELIVERY ONLY AFTER 100% PAYMENT
Delivery
costs,
1st area
costs,
1st area
199 ₽
Learn more
Delivery
costs,
2nd area
costs,
2nd area
299 ₽
Learn more
Delivery
costs,
3rd area
costs,
3rd area
499 ₽
Learn more
Learn more
HOW TO TRACK YOUR ORDER
Expect a text message with delivery information.
To receive notifications via text messages and email, check the appropriate boxes during registration or at any time at the Personal data/Contacts tab or by this link.
PLEASE NOTE
The phone number must be in the Russian Federation format +7, otherwise the order cannot be processed by the carrier.
RUSSIAN POST, POSTAL ATMs
Please note that during the busy pre-New Year period, Russian Post may take longer to deliver your order. Please plan your order delivery in advance.
Delivery time: Read about delivery time here >>
Order shelf life: 3 days.
DELIVERY COSTS
General rules for all delivery zones
-
fixed cost for every full or partial 5 kg of the estimated weight of goods in the order, regardless of the region and delivery zone.
-
The total order amount (in catalog prices) does not affect the delivery cost.
-
Maximum order weight: 20 kg.
THE ORDER IS SENT FOR ASSEMBLY AND DELIVERY ONLY AFTER 100% PAYMENT
Delivery
costs,
1st area
costs,
1st area
199 ₽
Learn more
Delivery
costs,
2nd area
costs,
2nd area
299 ₽
Learn more
Delivery
costs,
3rd area
costs,
3rd area
499 ₽
Learn more
Delivery
costs,
4th area
costs,
4th area
849 ₽
Learn more
Learn more
HOW TO TRACK YOUR ORDER
After the parcel arrives at the parcel terminal, you will get a text message.
PLEASE NOTE
The phone number must be in the Russian Federation format +7, otherwise the order cannot be processed by the carrier.
RUSSIAN POST, DELIVERY BY COURIER
Please note that during the busy pre-New Year period, Russian Post may take longer to deliver your order. Please plan your order delivery in advance.
Delivery times: Read about delivery time for the Courier Online service here >>
Order storage period: 5 days
DELIVERY COSTS
General rules for all delivery zones
-
fixed cost for every full or partial 5 kg of the estimated weight of goods in the order, regardless of the region and delivery zone.
-
The total order amount (in catalog prices) does not affect the delivery cost.
THE ORDER IS SENT FOR ASSEMBLY AND DELIVERY ONLY AFTER 100% PAYMENT
Delivery
costs,
1st area
costs,
1st area
249 ₽
Learn more
Delivery
costs,
2nd area
costs,
2nd area
349 ₽
Learn more
Delivery
costs,
3rd area
costs,
3rd area
549 ₽
Learn more
Delivery
costs,
4th area
costs,
4th area
899 ₽
Learn more
Learn more
HOW TO TRACK YOUR ORDER
Wait for the courier to call to agree on a pickup time.
You can also check the status of your order on the Russian Post website
PLEASE NOTE
To receive your order you must present an ID.
When placing an order, please verify the correctness of the delivery address. The phone number must be in the Russian Federation format +7, otherwise, the order cannot be processed by the carrier.
RUSSIAN POST, COLLECTION POINTS IN POST OFFICES
Please note that during the busy pre-New Year period, Russian Post may take longer to deliver your order. Please plan your order delivery in advance.
Delivery time: Read about delivery time here >>
Order shelf life: 15 days
Branch addresses: Russian Post branches and collection points for receiving your parcel can be found here >>
DELIVERY COSTS
General rules for all delivery zones
-
fixed cost for every full or partial 5 kg of the estimated weight of goods in the order, regardless of the region and delivery zone.
-
The total order amount (in catalog prices) does not affect the delivery cost.
THE ORDER IS SENT FOR ASSEMBLY AND DELIVERY ONLY AFTER 100% PAYMENT
Delivery
costs,
1st area
costs,
1st area
199 ₽
Learn more
Delivery
costs,
2nd area
costs,
2nd area
299 ₽
Learn more
Delivery
costs,
3rd area
costs,
3rd area
499 ₽
Learn more
Delivery
costs,
4th area
costs,
4th area
849 ₽
Learn more
Learn more
RULES FOR RECEIVING AN ORDER
-
To receive a parcel at the office, you need to present a notice (it can be filled out on the Russian Post website, and at the Russian Post Office upon receipt), or a track number (indicated in the order in PP on faberlic.com), as well as an identity card.
-
The parcel must be weighed by the postal operator in front of you.
-
upon receipt, it is necessary to inspect the parcel externally (the integrity of the packaging to prevent access to the enclosed goods). If there are packaging irregularities or a difference in weight, then the box with the order must be opened in the presence of a postal employee and a report on the defects of the parcel must be drawn up in triplicate (one copy must remain with you). After that you need to draw up and send a claim through the feedback of faberlic.com, attaching a scan of the report on the defects of the parcel.
-
Also, if defects or violations of the packaging are detected, you have the right to refuse the parcel. The order will be sent as a return back to the company's warehouse.
PLEASE NOTE
If you did not check the weight upon receipt, did not inspect the parcel for tampering, BUT and in the notification you signed next to the phrase:
“I received the postal item indicated on the front side of the notice, with the correct weight, serviceable envelope, seals, seals, and bandage.”
then there are no claims regarding the order. Claims regarding the order addressed to FABERLIC JSC will not be accepted.
HOW TO TRACK YOUR ORDER
When the parcel arrives at the post office, a notification will be delivered to the address you specified.
You can also check the status of your order on the Russian Post website
PLEASE NOTE
To receive your order you must present an ID.
The phone number must be in the Russian Federation format +7, otherwise the order cannot be processed by the carrier.
KSE, DELIVERY BY COURIER
Please note that during the busy pre-New Year period, the delivery time for orders delivered by KSE courier service may be extended. Please plan your order delivery in advance.
Partial Redemption is available for delivery within Moscow and the Moscow region. This service is applied automatically if the order meets two conditions:
-
The order contains a category of goods that can be taken out of the packaging and tried on. Items that are not subject to trying on are prohibited from opening.
-
the total number of all product items (lines with all products) in the cart should not exceed 25. The number of units of each specific product is not limited. The Faberlic catalog and BIO-PACKAGE are not taken into account when calculating product items.
To use the Partial Redemption service, both conditions must be met.
Payment upon receipt
The order can be paid in cash or by credit card.
Payment for such orders is received by Faberlic within 24 hours.
Delivery time: Moscow: 1-2 days, Moscow Region: 2-3 days
Order storage period: 5 days
Branch addresses: Moscow, Moscow Region, Novosibirsk Region, Rostov Region, Samara Region, St. Petersburg, Leningrad Region, Sverdlovsk Region, Khabarovsk Region
DELIVERY COSTS
General rules for all delivery zones
-
fixed cost for every full or partial 5 kg of the estimated weight of goods in the order, regardless of the region and delivery zone.
-
The total order amount (in catalog prices) does not affect the delivery cost.
-
The maximum order weight is 30 kg.
THE ORDER IS SENT FOR ASSEMBLY AND DELIVERY ONLY AFTER 100% PAYMENT
Delivery
costs,
1st area
costs,
1st area
249 ₽
Learn more
Delivery
costs,
2nd area
costs,
2nd area
349 ₽
Learn more
Delivery
costs,
3rd area
costs,
3rd area
549 ₽
Learn more
Learn more
HOW TO TRACK YOUR ORDER
Wait for the courier to call to agree on a pickup time.
You can check the status of your order on the KSE website:
PLEASE NOTE
To receive your order you must present an ID.
When placing an order, please verify the correctness of the delivery address. The phone number must be in the Russian Federation format +7, otherwise, the order cannot be processed by the carrier.
SDEK, COLLECTION POINTS
Please note that during the busy pre-New Year period, delivery times to SDEK parcel terminals/pickup points may be extended. Please plan your order delivery in advance.
Delivery time: Read about delivery time here >>
Order shelf life: 7 days
Branch addresses: SDEK branches and pickup points for parcel pickup can be found here >>
DELIVERY COSTS
General rules for all delivery zones
-
fixed cost for every full or partial 5 kg of the estimated weight of goods in the order, regardless of the region and delivery zone.
-
The total order amount (in catalog prices) does not affect the delivery cost.
-
the maximum quantity of goods for this carrier is 115 pcs.
-
The maximum order weight is 28.5 kg.
THE ORDER IS SENT FOR ASSEMBLY AND DELIVERY ONLY AFTER 100% PAYMENT
Delivery
costs,
1st area
costs,
1st area
199 ₽
Learn more
Delivery
costs,
2nd area
costs,
2nd area
299 ₽
Learn more
Delivery
costs,
3rd area
costs,
3rd area
499 ₽
Learn more
Delivery
costs,
4th area
costs,
4th area
849 ₽
Learn more
Learn more
HOW TO TRACK YOUR ORDER
The status of the order can be tracked from your personal profile after placing it and paying on the website https://www.cdek.ru/tracking
PLEASE NOTE
To receive your order you must present an ID.
The phone number must be in the Russian Federation format +7, otherwise the order cannot be processed by the carrier.
YANDEX DELIVERY, COLLECTION POINTS AND POSTAL ATMs
Please note that during the busy pre-New Year period, delivery times to Yandex Delivery parcel terminals/pickup points may be extended. Please plan your order delivery in advance.
Delivery time: Estimated delivery times are displayed during checkout before your order is approved. Exact delivery times will be displayed on your order card after it is approved.
Order shelf life: 3 days.
Branch addresses: Yandex Delivery branches and collection points for parcel pickup can be found here >>
DELIVERY COSTS
General rules for all delivery zones
-
fixed cost for every full or partial 5 kg of the estimated weight of goods in the order, regardless of the region and delivery zone.
-
The total order amount (in catalog prices) does not affect the delivery cost.
-
The maximum weight of an order with delivery to a collection point is 26 kg, to a parcel locker - 17 kg.
THE ORDER IS SENT FOR ASSEMBLY AND DELIVERY ONLY AFTER 100% PAYMENT
Delivery
costs,
1st area
costs,
1st area
199 ₽
Learn more
Delivery
costs,
2nd area
costs,
2nd area
299 ₽
Learn more
Learn more
HOW TO TRACK YOUR ORDER
-
after the order arrives at the Yandex Delivery warehouse, you will receive a push notification in the Yandex Go application or a text message with information about the delivery date and the selected OCP/postal ATMs.
-
on the day of delivery to the selected collection point/postal ATM, a push notification will be sent in the Yandex Go application and a text message with the delivery code.
-
the day before the end of the storage period, you will also get a text message reminder with the deadline to receive your order.
The current status of the order can be tracked in the application Yandex Go
* If for any reason collection point/postamat cannot accept the order, it will be redirected to the nearest available collection point/postal ATM. You can see information about this in the first push notification or a text message from Yandex Go.
PLEASE NOTE
The phone number must be in the Russian Federation format +7, otherwise you may not receive a text message with the order status. However, you can still track the order through the Yandex Go app
Delivery terms and cost
