"Don't Shout On Me!" book: 8 ways to avoid psychological aggression.

Gain the upper hand in any argument. De-escalate conflicts with a couple of phrases. Gently protect your interests and turn enemies into good friends.

These are the lessons from the book, written by Igor Romanov, psychiatrist and psychologist with 30 years of experience. He offers 8 techniques that allow you to engage into a productive dialog.